Returns and refunds at Lysette

We want you to be completely satisfied with your order. Should this not be the case, you can easily return your order.

Return period

• You have 14 days from receipt of your order to return items free of charge.
• Items must be returned unworn, unused, and in perfect condition (including original packaging, if possible).

Free returns

• We will cover the return shipping costs.
• You will receive a return label from us – please contact us at 📧 info@vonlysette.ch

refund

• After receiving and inspecting your return, we will refund the full purchase price using the original payment method.
• The refund will be made within 14 days of receipt of the return or upon presentation of proof of shipment.
• The guarantee: 100% money back – no ifs, ands, or buts.

Frequently Asked Questions (FAQ)

1. Where can I find my return label?

The return label is included with your order. If you no longer have it, please contact us by email and we will send you a new one immediately.

2. How do I get a refund for my return?

The refund will be processed automatically using the payment method you used at the time of purchase (e.g., credit card, TWINT, PayPal). The amount will be credited within 14 days of receipt of the returned item.

3. How do I return an item via Swiss Post?

1. Pack items securely.
2. Stick the return label on the package.
3. Drop off your parcel at a post office, MyPost24 or a Swiss Post Pickup Point.

4. Can I return the items in a store?

No, since we are currently an online-only shop, returns are only possible by mail.

5. Are there any products that are excluded from return?

No, all items can be returned as long as they are unworn, unused and in perfect condition.